Support Team Lead - Remote

Overview

Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization, providing clinicians the support they need.

In Short

• Seeking a Support Team Lead for the Delivery team.
• Responsible for building and managing a support function.
• Ensure exceptional customer service and resolve technical issues.
• Set up support processes and track support data.
• Collaborate with cross-functional teams for product improvements.
• Mentor and lead a team in a fast-paced startup environment.
• Implement AI-enhanced workflows for support.
• Provide hands-on support for complex inquiries.
• Advocate for prompt resolution of customer issues.
• Develop a knowledge base for customers.

Requirements

• 3+ years in customer support, 2+ years in leadership.
• Proven track record in delivering exceptional support.
• Strong organizational and time management skills.
• Excellent communication and persuasion skills.
• Experience with support ticketing systems and CRM tools.
• Familiarity with SaaS products and technical troubleshooting.
• Ability to adapt in a rapidly changing environment.

Benefits

• Competitive compensation and equity.
• Monthly wellness stipend.
• 401(k) plans matched to 4%.
• Mental health days off.
• Opportunity to shape technology in mental health support.