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Support Team Lead - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Support Team Lead at Wolt, you will manage a local support team, ensuring high-quality service for customers and partners while fostering a growth-oriented environment.

In Short

  • Lead and mentor the Support Team.
  • Ensure high-quality customer service standards.
  • Provide feedback and manage team performance against SLAs.
  • Adapt communication style to various stakeholders.
  • Collaborate on projects to enhance support experience.
  • Analyze data to drive actionable insights.
  • Foster a supportive and empowering team culture.
  • Be tech-savvy and support team members with tools.
  • Fluent in English and Polish is required.
  • Work in a fast-paced startup environment.

Requirements

  • Experience leading a customer-facing team.
  • Ability to multi-task and think on your feet.
  • Strong communication skills.
  • Data-driven mindset.
  • Can-do attitude.

Benefits

  • Flexible home/office days.
  • Workation opportunities.
  • Dynamic and ambitious team environment.
  • Growth and learning opportunities.

W.E

Wolt - English

Wolt is a technology company that aims to bring joy, simplicity, and earnings to neighborhoods around the world. Founded in 2014, Wolt initially focused on restaurant food delivery and has since expanded to deliver a wide range of products in over 500 cities across 30 countries. In 2022, Wolt joined forces with DoorDash, further enhancing its global reach. The company fosters an exciting and challenging work environment where employees are encouraged to learn, build, and innovate. Wolt's Applied Scientists leverage advanced machine learning and data science techniques to solve complex business challenges, particularly in inventory management and optimization, ultimately enhancing the customer experience and operational efficiency for its merchants.

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