Operations Team Lead - Remote

Overview

Wolt is looking for an Operations Team Lead to manage and scale the onboarding journey for courier partners, ensuring a smooth and compliant process.

In Short

• Lead a distributed team across nine countries.
• Own systems and processes that support onboarding.
• Shape onboarding structures and develop team talent.
• Implement team rituals for continuous improvement.
• Monitor key KPIs for onboarding efficiency.
• Ensure compliance with platform and legal requirements.
• Collaborate with various teams to enhance operations.
• Adapt workflows based on changing supply needs.
• 3–5+ years in operations or similar fields required.
• Experience leading remote teams in fast-paced environments.

Requirements

• 3+ years of people management experience.
• Strong operational mindset and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in Google Sheets and familiar with CRM tools.
• Fluent in English; other languages are a plus.

Benefits

• Opportunity to work in a dynamic and growing company.
• Develop your skills in a challenging environment.
• Be part of a diverse and inclusive team.
• Competitive salary and benefits package.
• Work collaboratively across multiple markets.