Operations Team Lead - Remote

Overview

As an Operations Team Lead, you will be responsible for managing and supporting a team of Operations Specialists to ensure high-quality service delivery to FlyFlat’s clients.

In Short

• Lead, mentor, and manage a team of Operations Specialists.
• Monitor workflows and ensure deadlines and quality standards are met.
• Oversee booking processes and ensure quality standards.
• Manage billing and invoicing processes.
• Review and verify operational documents for accuracy.
• Serve as the primary point of contact for escalations.
• 2+ years of experience in operations or travel coordination.
• Strong leadership and people management skills.
• Familiarity with productivity tools.
• Proactive attitude and passion for service.

Requirements

• 2+ years of experience in operations, travel coordination, or a similar role.
• Prior experience in billing, invoicing, and financial reconciliation.
• Experience in the travel industry, ideally in luxury travel.
• Strong leadership and people management skills.
• Excellent organizational and time management abilities.
• Familiarity with productivity tools such as Google Sheets, Slack, Asana, and CRM systems.
• Strong problem-solving skills.
• Intermediate to advanced English communication skills.
• A proactive attitude and ownership mentality.

Benefits

• Monthly Compensation: $700–$900.
• Shifts: 9-hour shifts with a 1-hour break.
• Leadership experience in a high-growth, remote-first travel company.
• Opportunity to drive operational improvements.
• Structured pathway for career growth.
• Competitive compensation with performance-based increases.
• Fast-paced work environment with rapid promotions.