Operations Team Lead - Remote

Overview

The Operations team lead is responsible for managing a local team of operations coordinators who are booking, supporting tours and working closely with our suppliers for a given geographical region.

In Short

• Managing team of land operation specialists.
• Managing booking requirements.
• Ensuring all services are allocated with suppliers and in our systems for tour requirements.
• Maintaining regular contact with suppliers.
• Contracting bus companies and ferries.
• Quality control of services.
• Overseeing operational costs for the area.
• Supporting Tour Directors.
• Supervising tour itineraries within the region.
• Approving and processing invoices.

Requirements

• A bachelor’s degree.
• Proficiency in English with a second European language preferable.
• Good knowledge of European geography and culture.
• Work experience in tourism or experience abroad preferred.
• Strong communication and presentation skills.
• Ability to work under tight deadlines and budget constraints.
• Proficient computer skills.
• Ability to travel to assigned regions.
• Strong negotiation and budget management skills.
• Ability to multi-task and prioritize.

Benefits

• Fun & driven environment.
• Excellent medical, dental, and vision coverage.
• 10 paid floating corporate holidays and 25 PTO days to start.
• Tuition reimbursement up to $5,250 annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in Employee Resource Groups.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP).
• Paid Parental, Caregiver, and Disability leave.