Onboarding Associate - Remote

Overview

As an Onboarding Associate, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success.

In Short

• Oversee the end-to-end onboarding process for new venues.
• Review and validate partner information.
• Create and review partner menus for accuracy.
• Coordinate photography for each partner.
• Set up and distribute Wolt gear.
• Conduct training sessions on the Wolt Merchant app.
• Build strong relationships with partners post-launch.
• Support technical integrations where required.

Requirements

• 1–2 years of experience in a similar role.
• Logical problem-solving skills.
• Detail-oriented and structured.
• Strong time management skills.
• Excellent interpersonal and communication skills.
• Fluent in Russian, good Kazakh, and intermediate English.
• Based in Almaty or Astana.

Benefits

• Independent work in a dynamic, international team.
• Hybrid work mode: four days in the office, one day remote.
• Career growth opportunities.
• Medical Insurance and strengthened sick leave.
• Employee Assistance Program.
• % Discount on your Wolt orders.
• Wolt-wide training programs.
• Team budgets.
• Fruits and drinks at the office.