Provider Onboarding Associate - Remote

Overview

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

In Short

• Join a diverse team at BetterHelp focused on expanding access to therapy.
• Work directly with providers to ensure efficient onboarding.
• Collaborate with credentialing and provider acquisition teams.
• Engage in performance improvement projects to enhance provider activation.
• Communicate with internal and external behavioral health providers.
• Utilize data to inform actionable insights for provider acquisition.
• Participate in process improvement initiatives.
• Remote work with occasional travel to the San Jose office.
• Competitive salary and benefits package.
• Focus on employee well-being and professional development.

Requirements

• Minimum of 2+ years experience in an operations role.
• Strong verbal and written communication skills.
• Empathy with strong active listening skills.
• Ability to work cross-functionally.
• Data-driven mindset with actionable insights.
• Experience with Google Sheets and customer service tools.

Benefits

• Remote work with in-person bonding experiences.
• Comprehensive health, dental, and vision coverage.
• Holistic perks program including free therapy.
• 401k benefits with employer matching.
• Opportunity to contribute to meaningful work.
• Access to hardware or software for productivity.
• A supportive community of co-workers.