Jr. Onboarding Associate - Remote

Overview

The Jr. Onboarding Associate will assist small business customers in completing their onboarding process, providing support through various communication channels.

In Short

• Answer live chats, phone calls, and emails with customers.
• Support customers through the onboarding process.
• Identify upsell and cross-sell opportunities.
• Develop customer empathy and product expertise.
• Advise on onboarding solutions for small businesses.

Requirements

• 1-2 years of experience in a high volume onboarding or customer service environment.
• Desire for a long-term career in onboarding.
• Commitment to customer empathy and ethical practices.
• Passion for achieving goals and improving skills.
• Excellent communication skills via phone and email/chat.
• Motivated by challenges and adaptable to change.

Benefits

• Collaborative and inclusive workplace.
• Opportunity to work with a passionate team.
• Support for career development.
• Flexible work arrangements.