SSC Support Team Lead - Remote

Overview

Wolt is a technology company that focuses on delivering a wide range of products, initially starting with restaurant food. The company emphasizes creating a joyful and efficient experience for customers and partners.

In Short

• Lead and manage the customer support team.
• Deliver exceptional service to customers and partners.
• Analyze incoming requests for patterns and improvements.
• Develop strategies to enhance customer experience.
• Recruit and mentor team members.
• Communicate effectively with various stakeholders.
• Work in a fast-paced, entrepreneurial environment.
• Fluent in Serbian and proficient in English.

Requirements

• Proven leadership experience in customer support.
• Strong analytical skills and passion for customer insights.
• Positive attitude and ability to motivate others.
• Tech-savvy with a willingness to learn.
• Ability to think on your feet and multitask.

Benefits

• Opportunity to work in a high-growth environment.
• Be part of an ambitious and dynamic team.