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SSC Support Team Lead - Remote

Posted Yesterday

Overview

Wolt is a technology company that focuses on delivering a wide range of products, initially starting with restaurant food. The company emphasizes creating a joyful and efficient experience for customers and partners.

In Short

  • Lead and manage the customer support team.
  • Deliver exceptional service to customers and partners.
  • Analyze incoming requests for patterns and improvements.
  • Develop strategies to enhance customer experience.
  • Recruit and mentor team members.
  • Communicate effectively with various stakeholders.
  • Work in a fast-paced, entrepreneurial environment.
  • Fluent in Serbian and proficient in English.

Requirements

  • Proven leadership experience in customer support.
  • Strong analytical skills and passion for customer insights.
  • Positive attitude and ability to motivate others.
  • Tech-savvy with a willingness to learn.
  • Ability to think on your feet and multitask.

Benefits

  • Opportunity to work in a high-growth environment.
  • Be part of an ambitious and dynamic team.

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