L2 IT Customer Support with French & English - Remote

Overview

The L2 IT Customer Support role involves providing technical assistance and support to users in both French and English, focusing on a variety of office environments and processes.

In Short

• Join an international team of tech-savvy enthusiasts.
• Provide user assistance in technical areas.
• Participate in the development and training of team skills.
• Connect remotely with users to resolve issues.
• Handle requests and follow up on files.
• Participate in service optimization proposals.
• Fluent in French and English required.
• Excellent customer service skills needed.
• Availability for day shifts is necessary.
• Technical expertise in office environments preferred.

Requirements

• Fluent in French and English (B2/C1).
• Technical expertise in office environments.
• Experience with incident analysis and customer communication.
• Knowledge of Office 365, SharePoint, and Outlook.
• Strong client orientation and interpersonal skills.
• Ability to multitask in a dynamic environment.
• Willingness to work in day shifts.

Benefits

• Permanent contract offered.
• Central office location with excellent facilities.
• Competitive salary with performance bonuses.
• Expense account for holidays.
• Meal tickets and gift vouchers provided.
• Training opportunities available.
• Medical package included.
• Extra vacation days offered.
• Free fruits at the office.