L1 IT Customer Support with Polish and English - Remote

Overview

As an L1 IT Customer Support representative, you will provide support for various IT issues while ensuring customer satisfaction.

In Short

• Provide accurate IT solutions via phone, email, or chat.
• Troubleshoot issues related to office applications, Windows, and hardware.
• Assist in resolving customer support issues.
• Follow up on existing backlogs.
• Comply with performance indicators.
• Communicate with other teams and escalate complex issues.

Requirements

• Fluent in Polish and English (B2/C1).
• Technical education not mandatory; training provided.
• Previous customer support experience is advantageous.
• Excellent customer service skills.
• Ability to multitask in a dynamic environment.
• Availability to work in shifts.

Benefits

• Permanent contract.
• Modern office facilities with great views.
• Competitive salary.
• Performance bonuses.
• Expense account for holidays.
• Meal tickets and gift vouchers.
• Training opportunities.
• Medical package.
• Extra vacation days.
• Free fruits.