Customer Support Agent with Chinese and English - Remote

Overview

Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.

Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.

We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.

In Short

• Provide information about our financial instruments and services.
• Respond to customer requests regarding installation, registration, and software operations.
• Offer support for technical, trading, and financial issues through email and chat.
• Verify request details with customers.
• Research and resolve queries to ensure complete customer satisfaction.
• Follow up to ensure successful resolution of each case.

Requirements

• Fluency in the Chinese language;
• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Financial/Economic background or education will be considered as an advantage;
• Customer service experience will be considered as an advantage;

Benefits

• Excellent opportunities for professional and personal development in a fast-growing company.
• Comprehensive training programs.
• Competitive remuneration package.
• Outstanding working conditions.
• A cooperative team environment.
• A flexible hybrid work model: three days in the office and two days from home.