Customer Support Agent with German - Chat and Email - Remote

Overview

Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.

In Short

• Provide information about financial instruments and services of the company;
• Respond to customer requests for installation, registration and regular operations with client’s software;
• Provide support regarding technical, trading and financial issues to customers queries by email and chat;
• Verify the request details with the customer;
• Research and answer questions and solve problems for a complete customer’s satisfaction;
• Follow up on the successful completion of each case;

Requirements

• Fluency in the German language;
• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Financial/Economic background or education will be considered as an advantage;
• Customer service experience will be considered as an advantage;
• Willingness to work on late and night shifts;

Benefits

• Great opportunity for professional and personal development within a fast growing company;
• Extensive training programs;
• Excellent working conditions;
• Cooperative team environment;
• Facilities - Gym, Video games, fully stocked kitchen, recreation area, standing desks, ping pong table, jago football table
• Social events - End of the year party, summer teambuilding, annual team days, event calendar with many social gatherings
• Goodies - Tickets to games of our sponsored teams, Digital food vouchers, Multisport and Coolfit card,
• Additional health insurance with dental care,
• 50% subsidized annual public transport card, bring a friend program, birthday gift