Customer Support Agent with English and Chinese - Remote

Overview

As a Customer Support Agent, you will be supporting players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other game-related questions.

In Short

• Provide support and answer inquiries for Live Players.
• Gather relevant data from players and offer personalized solutions.
• Stay updated on game features and procedural changes.
• Monitor project productivity and quality targets.
• Report negative trends from backlog checks.
• Maintain healthy KPI results.

Requirements

• Native fluency in Chinese and high fluency in English.
• Excellent written and verbal communication skills.
• At least 1 year of customer service or player support experience.
• Hands-on experience with contact center processes.
• Innovative and passionate about user experiences.
• Ability to diagnose and solve complex problems.
• Comfortable working in a fast-paced environment.
• Knowledge of video games.
• Preferred technical support experience.

Benefits

• A fun and dynamic community.
• A professional and friendly work environment.
• Competitive compensation package.
• Talented colleagues.
• Support from teammates.
• Access to training and learning programs.