Customer Support Consultant with Italian and English - Remote

Overview

The primary objective of this role is to provide first-class customer service by responding to incoming inquiries via the communication channels of the project.

In Short

• Provide professional and competent customer service.
• Communicate clearly and concisely with both external customers and coworkers.
• Document customer account activities thoroughly and concisely.
• Provide quality service corresponding to the set quality targets to guarantee high customer satisfaction.
• Be flexible in handling customer inquiries, offer services/products that meet the current customer interest.
• To upsell the client portfolio.
• Empathize with and prioritize customer needs, respecting every customer.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Work as part of a team in a constantly learning environment sharing knowledge.
• Complete all given tasks within the time specified.

Requirements

• Ability to have a flexible schedule to workdays, nights, weekends and Special Events.
• High school or university degree.
• Strong in Italian skills (comprehension, written and spoken);
• Strong skills in English language.
• Customer Service experience, as well as customer retention and technical support.
• Experience with Salesforce or other help desk ticketing platforms is preferred.
• Experience using MS Office.
• Problem-solving and critical thinker who can easily navigate systems, multi-task, diagnose problems, and provide friendly and efficient resolution.
• Motivated to provide maximum customer satisfaction.
• Ability and experience to work in a team environment.

Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.