Customer Support Consultant (Fluent in German and English) - Remote

Overview

Join our Customer Support Consultant team and thrive in a multicultural and multilingual environment while working remotely. You will handle customer inquiries and provide support for e-commerce while mastering new skills.

In Short

• Handle customer inquiries related to e-commerce via emails, calls, and chats
• Build positive and long-lasting relationships with customers
• Provide support and guidance to customers regarding orders
• Meet team KPIs
• Stay updated with cutting-edge technology
• Work securely with customers’ sensitive information
• Apply customer happiness practices

Requirements

• Fluent German (C1 level minimum) and upper-intermediate English
• 1 year of experience in customer support
• Strong communication skills
• Positive, responsible, and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and stable internet connection

Benefits

• Fixed schedule: Monday–Friday, 6 AM–2 PM, Chile time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development