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(fluent Russian & English) Customer Support Consultant (Poland) - Remote

Posted 9 weeks ago
Customer Service
Full Time
Poland

Overview

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Securely handle customers’ sensitive information
  • Apply customer happiness practices
  • Maintain knowledge of client’s products and services
  • Communicate with developers and other departments

Requirements

  • Excellent English and Ukrainian skills (C1 level)
  • Experience in customer service
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop/computer with stable internet connection

Benefits

  • Flexible schedule
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid training and probation
  • Work-life balance
  • Responsive management
  • Opportunities for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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