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(fluent German & English) Customer Support Consultant (Thailand) - Remote

Posted 15 weeks ago
Customer Service
Full Time
Thailand

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Overview

Join our Customer Support Consultant team and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Respond to customer inquiries via email, phone, or chat
  • Build long-lasting relationships with customers
  • Collaborate with external stakeholders
  • Meet team KPIs
  • Stay updated with technology
  • Handle sensitive customer information
  • Apply customer happiness practices
  • Communicate with developers and IT departments

Requirements

  • Fluent in German and English (C1 level)
  • 1–3 years of customer support experience
  • Strong analytical and research skills
  • Empathy towards customers' needs
  • Proactive and responsible attitude
  • Ability to work in a fast-paced environment
  • Quick learner of software tools
  • Capability to handle high volume inquiries
  • Personal laptop with minimum specifications

Benefits

  • Flexible schedule
  • Fully remote work opportunity
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referrals
  • Paid training and probation
  • Work-life balance
  • Responsive management
  • Opportunities for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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