(fluent German & English) Customer Support Consultant (Turkey) - Remote

Overview

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Respond and resolve customer inquiries and issues via email, phone, or chat
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders
• Meet team KPIs
• Stay updated with cutting-edge technology
• Work securely with customers’ sensitive information
• Apply customer happiness practices
• Communicate with developers and other departments

Requirements

• German and English skills, both C1/advanced level
• 1–3 years of experience in customer support
• Analytical and research skills
• Ability to understand and empathize with customers’ needs
• Positive, responsible, and proactive attitude
• Comfortable in a fast-paced environment
• Ability to learn and work with multiple software tools
• Capability to handle a high volume of inquiries
• Personal laptop or computer and stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management
• Conditions for self-development