Spotify Customer Service Specialist with German and English - Remote

Overview

Join Sutherland Bulgaria as a Customer Service Specialist for Spotify, supporting clients through email and messaging in a dynamic and multicultural environment.

In Short

• Provide email support for Spotify clients.
• Assist with account and payment inquiries.
• Help troubleshoot issues for users.
• Work in a fully remote setup within Bulgaria.
• Engage in a positive and international work culture.
• Receive comprehensive training and support.
• Enjoy long-term job security and a permanent contract.
• Benefit from additional health and life insurance.
• Access to wellness days and paid breaks.
• Participate in employee engagement and training initiatives.

Requirements

• Fluency in English (C1 level).
• Valid work permit for the EU.
• Previous customer service experience is a plus.
• Strong communication and interpersonal skills.
• Positive attitude and problem-solving abilities.
• Ability to simplify complex information.

Benefits

• Long-term job security with a permanent contract.
• Additional health and life insurance.
• 24 days of paid annual leave.
• 1.5 hours of paid breaks daily.
• Food vouchers provided.
• Clear career advancement opportunities.
• Work from home flexibility after training.
• Competitive salary and world-class training.
• Access to employee assistance programs.
• Participation in corporate social responsibility events.