Customer Service Specialist with Spanish and English - Remote

Overview

We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.

In Short

• Deliver superior customer experience to individuals and business clients by calls and mail
• Register patients for visits and provide them with help in looking for physical clinics
• Contact clinics in order to book visit for patients
• Collect comments from clients and doctors
• Handle complaints, reporting irregularities and deficiencies in consultations to physicians
• Take care of the proper circulation of medical documentation

Requirements

• Fluency in Spanish and English
• Experience in customer service
• Strong communication skills
• Ability to handle complaints effectively
• Knowledge of medical documentation processes

Benefits

• Good salaries
• Unlimited access to all remote doctor consultations
• Encouragement of honest, mutual feedback
• Ownership and drive for growth and improvement
• Work remotely in full