Spotify Customer Service Expert with Italian and English - Remote

Overview

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

In Short

• Provide Email support for Spotify clients.
• Assist with account and payment-based questions and problems.
• Answer “How to” and FAQ questions.
• Maintain good relationships with customers.
• Present complex information simply.
• Work in a multicultural team.
• Long-term job security with a permanent contract.
• Work from home after training in Sofia office.
• Receive additional health and life insurance.
• Enjoy competitive salary and benefits.

Requirements

• Excellent Written skills in Italian (C1).
• Good Verbal & Written skills in English (B2 or above).
• Valid work-permit to work in the EU.
• Previous Experience in Customer Service is a plus.
• Positive attitude and great interpersonal skills.
• Ability to present complex information simply.

Benefits

• 21 days of paid annual leave.
• 1.5h paid breaks per day.
• Food vouchers.
• Clear career path within the company.
• World-class on-the-job training.