Spotify Customer Service Expert with Italian and English - Remote

Overview

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

In Short

• Providing Email support for Spotify clients.
• Answering to "How to" and "FAQ" questions.
• Assisting with account and payment-based questions and problems.
• Providing assistance with troubleshooting.
• Excellent written skills in Italian (C1).
• Good verbal & written skills in English (B2 or above).
• Previous experience in customer service is a plus.
• Positive attitude and great interpersonal skills.
• Ability to present complex information simply.
• Long-term job security with a permanent contract.

Requirements

• Valid work-permit to work in the EU.
• Communication skills and ability to maintain good relationships with customers.
• Ability to assist customers in finding the best solution.

Benefits

• Additional health and life insurance.
• 24 days of paid annual leave, including wellness days.
• 1.5h paid breaks per day.
• Food vouchers.
• Clear career path within the company.
• Ability to work from home after training.
• Competitive salary.
• World-class on-the-job training.