Spotify Customer Service Expert with Swedish and English - Remote

Overview

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.

In Short

• Drop beats of wisdom via email to our awesome users
• Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Requirements

• Swedish language skills that would make a poet swoon (C1 level)
• Based in Bulgaria
• English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
• A valid work permit to work in the EU
• Flexibility to groove on different shifts, including weekends (because music never sleeps!)
• Previous customer service gigs? That's music to our ears!
• Communication skills smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest of metal heads
• Ability to break down complex info like it's a sick beat – simple and catchy
• A "can-do" spirit that would impress a rock star

Benefits

• Long-term job security with permanent contract;
• Additional health insurance and life insurance;
• 21 days of paid annual leave.
• 1.5h paid breaks per day;
• Food vouchers;
• Clear career path within the company;
• Ability to work from home after training in our modern Sofia office;
• Competitive salary; 
• World-class on-the-job training;