Spotify Customer Specialist with Turkish and English - Remote

Overview

Join Sutherland Bulgaria as a Customer Service Professional for Spotify, providing exceptional email and chat support from the comfort of your home.

In Short

• Provide email and chat support to Spotify users.
• Answer common questions and assist with account management.
• Guide users through troubleshooting steps.
• Work in a fully remote environment from anywhere in Bulgaria.
• Permanent contract with long-term job security.
• Additional health and life insurance provided.
• 21 days of paid annual leave.
• Performance bonuses available.
• World-class training and career growth opportunities.
• Engaging employee events and wellness initiatives.

Requirements

• Excellent Turkish (C1) and English (C1) skills.
• Valid EU work permit required.
• Prior customer service experience is a plus.
• Strong written communication and problem-solving skills.
• A positive, can-do attitude.
• Comfortable explaining complex topics clearly.

Benefits

• Fully remote training and work.
• Food vouchers and Multisport card (partially covered).
• Digital HR services and 24/7 psychological support.
• Recognition and referral programs.
• Learning platforms and certification support.