Spotify Customer Service Expert with French and English - Remote

Overview

As a Spotify Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users.

In Short

• Assisting users via email and web messaging with their inquiries and concerns.
• Resolving account and payment issues smoothly and efficiently.
• Answering “How to” and FAQ questions with clarity and confidence.
• Troubleshooting and fine-tuning the Spotify experience for customers.

Requirements

• Fluency in French (C1 level).
• Strong English skills (B2 or above).
• Valid EU work permit required to work in Bulgaria.
• Availability to work flexible shifts, including weekends.
• Previous customer service experience is a plus.
• Excellent communication skills.
• A positive, problem-solving attitude.

Benefits

• Long-term job security with a permanent contract.
• Work from home flexibility.
• Competitive salary package.
• Additional health & life insurance.
• 21 days of paid annual leave.
• Food vouchers & employee discounts.
• Career growth opportunities.
• Ongoing training & learning programs.
• Rewards & recognition programs.