Customer Support Specialist - Remote

Overview

Join Plus500 as a Customer Support Specialist, where you will provide assistance regarding our financial instruments and services, ensuring customer satisfaction through effective communication and problem-solving.

In Short

• Provide information about financial instruments and services.
• Respond to customer requests regarding installation and software operations.
• Offer support for technical, trading, and financial issues via email and chat.
• Verify request details with customers.
• Research and resolve queries for customer satisfaction.
• Follow up to ensure successful resolution of each case.
• Work in a cooperative team environment.
• Participate in comprehensive training programs.
• Enjoy a flexible hybrid work model.
• Be part of a vibrant team making a real impact.

Requirements

• Fluency in Arabic and English.
• Good computer literacy and excellent typing skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and work independently.
• Financial/Economic background is a plus.
• Customer service experience is an advantage.

Benefits

• Excellent opportunities for professional and personal development.
• Competitive remuneration package.
• Outstanding working conditions.
• A flexible hybrid work model: three days in the office and two days from home.
• A supportive and friendly team environment.