L1 IT Customer Support with Italian & English - Remote

Overview

This role involves providing IT support and solutions to customers, ensuring their issues are resolved efficiently and effectively.

In Short

• Provide accurate IT solutions via phone, email, or chat.
• Troubleshoot issues related to office applications, Windows, and hardware.
• Assist in resolving customer support issues to enhance satisfaction.
• Manage existing back-log of customer requests.
• Comply with performance indicators set by the project.
• Communicate with teams and escalate complex issues as needed.

Requirements

• Fluent in Italian and English (B2/C1).
• Technical education is not mandatory as training will be provided.
• Previous experience in customer support is an advantage.
• Excellent customer service and interpersonal skills.
• Ability to multitask in a dynamic environment.
• Willingness to work in shifts.

Benefits

• Permanent contract.
• Central office with excellent facilities.
• Performance bonuses.
• Expense account for holidays.
• Meal tickets and gift vouchers.
• Training opportunities.
• Medical package.
• Extra vacation days.
• Complimentary fruits.