First Level Support - Banking - Remote

Overview

This role involves providing first-level support to banking clients, ensuring high-quality customer service in line with ITIL standards.

In Short

• Ensure excellent customer support according to ITIL standards.
• Handle inquiries and change requests from end users in the banking sector.
• Provide telephone and written support for e-banking customers.
• Create high-quality incident tickets for the relevant support teams.
• Welcoming applicants from diverse backgrounds.
• Professional demeanor with strong customer orientation.
• Proficient in German, French, and English or German, French, and Italian.
• Experience in customer contact (e.g., retail).
• Preferred: initial experience in IT support or customer service, ideally in finance or telecommunications.
• Preferred: good IT user knowledge and quick understanding of technical contexts.

Requirements

• Welcoming applicants from diverse backgrounds.
• Professional demeanor with strong customer orientation.
• Proficient in German, French, and English or German, French, and Italian.
• Experience in customer contact (e.g., retail).
• Preferred: initial experience in IT support or customer service, ideally in finance or telecommunications.
• Preferred: good IT user knowledge and quick understanding of technical contexts.

Benefits

• Opportunity for career development.
• Supportive work environment.
• Flexible working conditions.
• Access to training and resources.
• Engagement with a diverse customer base.