Help Desk First Level Support - Remote

Overview

The Help Desk First Level Support role involves providing first line technical support to users remotely, ensuring a high level of customer service and satisfaction.

In Short

• Deliver first line support via phone, chat, Jira, and Slack.
• Act as a single point of contact for technical issues.
• Manage service tickets and escalate issues as needed.
• Maintain communication with customers regarding ticket status.
• Follow service level agreements (SLA).
• Provide polite and service-oriented responses.
• Work collaboratively within a team environment.
• Report on out-of-spec issues to team leader.
• Support users across various functions of the business.
• Contribute to a diverse and inclusive workplace.

Requirements

• Comprehensive knowledge of operating systems, especially Windows.
• Experience with user management in Active Directory.
• Familiarity with Exchange mail server.
• Fluency in Office applications.
• Broad knowledge of current hardware.
• Familiarity with Microsoft Teams.
• Basic understanding of internet problem solving.
• Professional experience in applications and hardware support.
• Strong communication and interpersonal skills.
• Good time management and analytical skills.

Benefits

• Work in a fast-paced and dynamic team environment.
• Opportunity to contribute to a diverse workplace.
• Encouragement for personal and professional growth.
• Engagement in a culture that values customer service.
• Possibility to work remotely.