IT Support Help Desk I - Remote

Overview

This position can be remote but must be in Eastern or Central Time Zones. Also, remote Georgia candidates are encouraged to apply. The IT Support Help Desk I role involves delivering outstanding technical assistance to employees and clients, diagnosing and resolving hardware, software, and network issues.

In Short

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install and configure operating systems and software.
• Manage user accounts and permissions.
• Troubleshoot network issues including Wi-Fi and VPN.
• Document solutions for recurring issues.
• Monitor and maintain IT systems and networks.
• Collaborate with IT team members and escalate complex issues.
• Support IT projects like system upgrades.
• Ensure security measures are followed.

Requirements

• +2 years experience with Microsoft Networks and network configuration.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.
• Ability to work independently.
• High School diploma or GED required; Associate degree preferred.
• Experience with ConnectWise preferred.
• Certifications such as CompTIA A+, Network+, or MCSA preferred.
• Experience with cloud platforms like AWS or Azure preferred.
• Knowledge of ITIL practices preferred.

Benefits

• Competitive benefits package including medical, dental, vision, and life insurance.
• 401k match.
• Flexible PTO.
• 10 Holidays including your Birthday and a Floating Holiday.
• Gym reimbursement.
• Amazon Prime reimbursement.
• 40 Hours for Volunteer Time.
• Paid Maternity and Paternity leave.
• Paid certifications.
• Learning and development programs.