First Level Supporter (m/w/d) Customer Support - Remote

Overview

The company is seeking a First Level Supporter to handle customer inquiries and issues, providing remote support to on-site technicians.

In Short

• Act as the single point of contact for users and handle service requests.
• Develop customer interfaces to improve incident resolution rates.
• Monitor network systems necessary for network control.
• Provide remote support to service technicians during maintenance.

Requirements

• Completed technical vocational training as an IT specialist or technician.
• Practical experience with trouble ticket systems.
• Fluent in German, both spoken and written.
• Solution-oriented and flexible work approach.
• Willingness to work in a two-shift system (weekdays).

Benefits

• Annual salary between 40000 € and 46000 €.
• Permanent employment directly with the client.
• 31 days of vacation per year.
• Company pension scheme.
• Attractive additional benefits like a job bike, job ticket, or company fitness offers.