Remote Otter LogoRemoteOtter

First Level Supporter (m/w/d) Customer Support - Remote

Posted 7 weeks ago
Customer Service
Full Time
Berlin, Germany
40000 - 46000€/year

Overview

The company is seeking a First Level Supporter to handle customer inquiries and issues, providing remote support to on-site technicians.

In Short

  • Act as the single point of contact for users and handle service requests.
  • Develop customer interfaces to improve incident resolution rates.
  • Monitor network systems necessary for network control.
  • Provide remote support to service technicians during maintenance.

Requirements

  • Completed technical vocational training as an IT specialist or technician.
  • Practical experience with trouble ticket systems.
  • Fluent in German, both spoken and written.
  • Solution-oriented and flexible work approach.
  • Willingness to work in a two-shift system (weekdays).

Benefits

  • Annual salary between 40000 € and 46000 €.
  • Permanent employment directly with the client.
  • 31 days of vacation per year.
  • Company pension scheme.
  • Attractive additional benefits like a job bike, job ticket, or company fitness offers.
univativ logo

univativ

univativ GmbH is a project and personnel service provider that offers exciting job opportunities for students and graduates at renowned companies. The company is dedicated to supporting career development and places a strong emphasis on the growth of its employees. With a focus on integrated management systems, univativ collaborates with leading global companies to ensure the highest standards in quality, environment, and safety audits. They provide a dynamic work environment with opportunities for continuous improvement and international collaboration.

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