Tech Support Engineer – Bilingual English/Portuguese - Remote

Overview

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

In Short

• Provide support for Tenable’s entire product suite.
• Analyze and address customer technical inquiries.
• Recreate customer software issues in a lab environment.
• Maintain in-depth knowledge of Tenable products.
• Create and publish solution knowledge for customers.
• Work closely with Sales, Customer Advocacy, and R&D teams.
• Opportunities for career advancement within Technical Support.
• Fluency in English and Portuguese required.
• Must be located in São Paulo, Brazil area.
• Occasional availability to work weekends and holidays.

Requirements

• Outstanding written and verbal communication skills.
• Strong analytical and technical skills.
• Working knowledge of networking and system configuration.
• Previous experience in customer support or network security.
• Bachelor’s degree in a technical field or equivalent experience.
• Ability to work hours supporting US Eastern/LATAM time zones.

Benefits

• Work in a culture of belonging and respect.
• Partner with talented and passionate people.
• Support and resources to do meaningful work.
• Career advancement opportunities.