Technical Support Engineer, Billing Team - Remote

Overview

As a Technical Support Engineer in the Billing Team at Cloudflare, you will assist customers with various inquiries, particularly related to billing and support issues, while gaining insight into internet technologies.

In Short

• Join a mission-driven company focused on building a better Internet.
• Be the first point of contact for customer inquiries.
• Assist with billing and technical support issues.
• Engage with a diverse range of customers from bloggers to enterprises.
• Work in a hybrid environment with flexibility.
• Learn about Cloudflare's technology and internet technologies.
• Collaborate with a team committed to customer satisfaction.
• Develop your skills in a supportive environment.
• Contribute to a diverse and inclusive team culture.
• Opportunity to grow in a technical support career.

Requirements

• Previous Customer Service experience.
• Minimum 1 year experience with customer billing and invoicing preferred.
• Ability to maintain high customer satisfaction under pressure.
• Strong attention to detail.
• Flexibility to work holidays and weekends.
• Good English language skills; other languages are a plus.
• Comfortable with modern operating systems.
• Enjoy solving problems and helping customers.
• Motivated self-starter eager to learn.
• Team player with a passion for customer service.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity for personal and professional development.
• Be part of a mission-driven company.
• Collaborative and inclusive company culture.
• Access to various resources for skill enhancement.