German-speaking Technical Support Agent - Remote

Overview

Patrique Mercier Recruitment PT is on the lookout for a motivated German-speaking Technical Support Agent to join our remote team in Greece. This role is ideal for individuals who are passionate about technology and enjoy helping customers solve their technical challenges. You will provide exceptional support to our German-speaking clients, assisting them with inquiries and ensuring they have the best experience with our products.

In Short

• Deliver outstanding technical support to German-speaking customers via phone, email, and live chat.
• Diagnose and resolve technical issues efficiently to ensure customer satisfaction.
• Guide clients on product functionalities and best practices to maximize their usage.
• Coordinate with the technical team to address complex inquiries and provide feedback for service enhancements.
• Maintain meticulous records of all customer interactions and technical issues in the support ticketing system.
• Keep updated on product changes and industry trends to offer informed assistance.
• Engage in training opportunities and contribute to team initiatives for process improvement.

Requirements

• Fluency in German (spoken and written) is essential.
• Strong problem-solving skills and technical aptitude.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work independently and as part of a team.
• Experience in a technical support role is a plus.
• Familiarity with support ticketing systems is advantageous.
• Willingness to learn and adapt to new technologies.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work in a dynamic and supportive team environment.
• Access to training and development opportunities.
• Competitive salary and benefits package.
• Flexible working hours.