German Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to announce an opportunity for a German Speaking Technical Support Consultant to join our innovative team remotely from Greece. As a dedicated recruitment agency, we specialize in matching skilled professionals with exciting roles in various industries. In this position, you will provide exceptional technical support to our German-speaking clients, helping them resolve inquiries and issues related to online media services. This is a great chance for individuals who are passionate about technology and customer service, and who are looking to thrive in a vibrant and multicultural work environment.

In Short

• Assist German-speaking clients with technical questions and issues via phone, email, and chat.
• Identify, diagnose, and resolve a variety of technical problems effectively.
• Deliver clear, step-by-step guidance to clients, ensuring they comprehend the solutions provided.
• Maintain meticulous records of client interactions and technical inquiries in the support system.
• Collaborate with team members to escalate complex issues and improve service quality.
• Ensure high levels of customer satisfaction through prompt and courteous support.
• Stay updated on product features and technological advancements to assist clients efficiently.

Requirements

• Fluency in German (spoken and written) is essential.
• Strong communication skills and a customer-oriented mindset.
• Experience in technical support or customer service is preferred.
• Ability to work independently and as part of a team.
• Familiarity with online media services and technology.
• Problem-solving skills and attention to detail.

Benefits

• Work remotely from Greece.
• Join a vibrant and multicultural team.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.