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German Speaking Technical Support Consultant - Remote

Posted 3 weeks ago
Customer Service
Full Time
Worldwide

Overview

Mercier Consultancy is thrilled to offer an exciting opportunity for a German Speaking Technical Support Consultant, with no prior experience required! We are looking for enthusiastic individuals to join our team and provide outstanding support to our German-speaking clients. In this role, you will assist clients with technical inquiries related to our products and services, ensuring they have a seamless experience.

In Short

  • Provide technical support to German-speaking clients via phone, email, and chat
  • Troubleshoot and diagnose technical issues, offering step-by-step solutions
  • Document all client interactions and technical issues in our support system
  • Guide clients on best practices for utilizing our products effectively
  • Collaborate with team members to resolve complex issues as necessary
  • Participate in training sessions to improve your technical knowledge and customer service skills
  • Gather client feedback to identify opportunities for improving support services

Requirements

  • Fluency in German
  • Strong communication skills
  • Ability to troubleshoot technical issues
  • Willingness to learn and adapt
  • Team player with a positive attitude

Benefits

  • Comprehensive training program
  • Opportunity to work in a supportive team environment
  • Flexible working hours
  • Career growth opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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