German Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Technical Support Consultant to join our team remotely from Greece. We specialize in connecting talented individuals with leading companies, and this is your chance to make a significant impact on customer satisfaction. In this role, you will provide exceptional technical assistance to our German-speaking clients, helping them navigate and resolve inquiries related to online media services. This position allows you to work from home while being part of a supportive and dynamic team committed to delivering excellent service.

In Short

• Provide technical support to German-speaking clients via phone, email, and chat.
• Identify, diagnose, and resolve a variety of technical issues promptly and efficiently.
• Deliver clear and user-friendly instructions to clients, ensuring they understand the solutions offered.
• Accurately document all client interactions and technical issues in the support system.
• Collaborate with team members to escalate complex issues and contribute ideas for service improvement.
• Ensure high levels of customer satisfaction through timely and attentive service.
• Stay informed about product updates and industry trends to enhance client support.

Requirements

• Fluency in German (spoken and written) is essential.
• Experience in technical support or customer service roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with online media services is a plus.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Opportunities for professional development.
• Competitive salary and benefits package.