German Speaking Technical Support Consultant - Remote

Overview

An overview paragraph about the job

In Short

• Deliver technical support to German-speaking clients via phone, email, and chat.
• Identify and troubleshoot technical issues efficiently to ensure customer satisfaction.
• Provide clear and concise instructions to help clients navigate technical challenges.
• Document all customer interactions and technical inquiries accurately in the company's support database.
• Collaborate with the support team to escalate complex issues and work towards solutions.
• Maintain a high standard of customer service by responding quickly and effectively to client needs.
• Stay informed about the latest product updates and technology trends to assist clients effectively.

Requirements

• Fluency in German and English.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in customer service or technical support roles.
• Ability to work independently and as part of a team.
• Familiarity with online media services is a plus.

Benefits

• Flexible working hours.
• Work from home opportunity.
• Dynamic and multicultural team environment.
• Opportunities for professional development.