German Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to offer a fantastic opportunity for a German Speaking Technical Support Consultant to join our team remotely from Greece. As a premier recruitment agency, we specialize in linking skilled professionals with exciting job opportunities across various sectors. In this role, you will leverage your German language skills to provide outstanding technical support to our German-speaking clients, addressing inquiries and resolving issues related to online media services. This remote position allows you to work from home while being part of a dynamic and diverse team dedicated to delivering exceptional customer service.

In Short

• Assist German-speaking clients with technical inquiries via phone, email, and chat.
• Identify and troubleshoot a variety of technical issues efficiently.
• Provide clear and comprehensive guidance to clients, ensuring they understand the solutions provided.
• Document all customer interactions and technical issues accurately in the company's support system.
• Collaborate with team members to escalate complex issues and contribute to service improvement initiatives.
• Maintain a high level of customer satisfaction through responsive and professional service.
• Stay up-to-date with product knowledge and technology trends to provide accurate assistance to clients.

Requirements

• Fluency in German (spoken and written) is essential.
• Experience in technical support or customer service is preferred.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with online media services is a plus.
• Proficient in using support ticket systems and other relevant software.

Benefits

• Work remotely from the comfort of your home.
• Be part of a dynamic and diverse team.
• Opportunities for professional development and growth.
• Competitive salary and benefits package.
• Flexible working hours.