Italian Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is excited to offer an opportunity for an Italian Speaking Technical Support Consultant to join our dynamic team remotely from Greece. We specialize in connecting talented professionals with leading companies, providing exceptional service across various industries. In this role, you will leverage your Italian language skills to assist our Italian-speaking clients with their technical inquiries related to online media services. This remote position offers the flexibility to work from home while being part of a diverse and innovative team committed to delivering top-notch customer support.

In Short

• Provide technical assistance to Italian-speaking clients via phone, email, and chat.
• Identify, troubleshoot, and resolve a variety of technical issues effectively.
• Deliver clear and concise guidance to clients, ensuring they fully understand the solutions offered.
• Document all customer interactions and technical inquiries accurately in the support system.
• Collaborate with team members to escalate complex issues and drive service improvements.
• Maintain high levels of customer satisfaction through professional and responsive service.
• Stay informed about product updates and technological advancements to enhance client support.

Requirements

• Fluency in Italian and English.
• Experience in technical support or customer service roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with online media services is a plus.

Benefits

• Work remotely from Greece.
• Flexible working hours.
• Opportunity to be part of a diverse and innovative team.
• Professional development opportunities.
• Competitive salary and benefits package.