German-Speaking Technical Support Associate - Remote

Overview

Join the dynamic team at Patrique Mercier Recruitment JP as a German-Speaking Technical Support Associate in the picturesque country of Greece! This exciting opportunity includes a fully paid relocation package, allowing you to immerse yourself in a new culture while advancing your career. In this role, you will provide top-tier technical support to German-speaking customers, ensuring they receive the guidance and assistance they need for an exceptional experience. Work in a collaborative atmosphere where your contributions are valued and enjoy the stunning Mediterranean lifestyle!

In Short

• Provide excellent technical support to German-speaking clients through multiple communication channels.
• Troubleshoot technical issues and resolve inquiries in a timely manner.
• Maintain an in-depth understanding of the company's products and services.
• Document customer interactions accurately in the CRM system.
• Collaborate with cross-functional teams to improve service efficiency and customer satisfaction.
• Participate in training and development sessions to enhance service skills and product knowledge.
• Utilize customer feedback to contribute to the continual improvement of support processes.

Requirements

• Fluency in German and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Familiarity with CRM systems.
• Excellent communication skills.
• Willingness to learn and adapt to new technologies.

Benefits

• Fully paid relocation package.
• Opportunity to work in a beautiful location.
• Collaborative work environment.
• Training and development opportunities.
• Competitive salary and benefits.