Italian-speaking Technical Support Agent - Remote

Overview

Patrique Mercier Recruitment PT is dedicated to connecting exceptional talent with leading companies across various sectors. We are currently seeking an Italian-speaking Technical Support Agent to join our innovative team. This remote position offers the opportunity to work from anywhere in Greece, allowing you to deliver outstanding technical assistance to our Italian clients from the comfort of your home. You will play a key role in resolving issues, educating customers, and ensuring a positive experience with our products.

In Short

• Provide superior technical support to Italian-speaking customers through phone, email, and chat platforms.
• Diagnose and troubleshoot technical issues related to our products, ensuring timely resolution.
• Offer guidance on product features and best practices to enhance customer satisfaction.
• Collaborate with the technical team to address complex queries and gather feedback for ongoing improvement.
• Maintain comprehensive records of interactions and solutions in the support ticketing system.
• Stay informed about product updates and relevant industry knowledge to effectively assist customers.
• Engage in continuous learning and contribute to the development of the support resources.

Requirements

• Fluency in Italian, both written and spoken.
• Strong communication skills and customer-oriented mindset.
• Experience in technical support or customer service is a plus.
• Ability to troubleshoot and resolve technical issues effectively.
• Familiarity with support ticketing systems is advantageous.
• Willingness to learn and adapt to new technologies.

Benefits

• Work from home flexibility.
• Opportunity to work with a dynamic and innovative team.
• Continuous learning and professional development opportunities.
• Competitive salary and benefits package.