Dutch Speaking Banking Industry Support Agent - Remote

Overview

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a Dutch Speaking Banking Industry Support Agent in a remote capacity from Greece. This role is perfect for individuals who are fluent in Dutch and have a strong background in customer service within the banking industry. As a critical member of our client's team, you will provide exceptional support to Dutch-speaking clients by addressing their banking inquiries, assisting with transactions, and offering guidance on various products and services—all from the comfort of your home.

In Short

• Deliver outstanding customer service by responding to inquiries related to banking products and services in Dutch.
• Assist clients with account management, transactions, and other banking-related questions.
• Identify and troubleshoot issues while ensuring compliance with relevant regulations.
• Maintain accurate documentation of customer interactions and resolutions in the CRM system.
• Educate clients on banking policies, procedures, and available product enhancements.
• Work collaboratively with internal teams to improve the service experience and enhance customer satisfaction.
• Engage in ongoing training to remain current with banking regulations and industry best practices.

Requirements

• Fluency in Dutch.
• Strong background in customer service, preferably in the banking industry.
• Excellent communication skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Knowledge of banking regulations and compliance.
• Willingness to engage in ongoing training.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic team environment.
• Continuous training and development.
• Competitive salary and benefits package.