Member Experience Specialist - Remote

Overview

The Member Experience Specialist position at Nonstop Administration and Insurance Services, Inc. focuses on delivering exceptional customer service by addressing medical benefit inquiries from members.

In Short

• Provide first-class customer service to Nonstop Health members.
• Respond to inquiries via phone and email.
• Guide members through insurance forms.
• Resolve member issues with medical carriers and pharmacies.
• Become an expert in Nonstop programs and products.
• De-escalate situations involving dissatisfied members.
• Maintain customer satisfaction as a priority.
• Adhere to HIPAA regulations and client confidentiality.
• Commit to ongoing professional development.
• Report on member feedback and trends.

Requirements

• Ability to adapt to changing requirements.
• Critical thinker with problem-solving skills.
• Experience with CRM systems preferred.
• Bilingual (Spanish) is a plus.
• Excellent organizational and multitasking skills.
• Expert in customer service and self-starter.
• Effective communication skills.
• Reliable high-speed internet connection.
• Proficient in Google Suite products.
• 3+ years in a customer-facing support role.

Benefits

• Full-time, hourly position.
• Hourly rate of $28.85.
• Internet allowance provided.
• Fully remote work opportunity.
• Monday to Friday schedule with no weekends.
• 401(k) plan with employer match.
• Full medical, dental, and vision benefits.
• 100% employer-paid premiums after introductory period.
• Voluntary benefits for employees and dependents.