Member Experience Specialist - Remote

Overview

Porter is a healthcare IT and service platform startup that combines analytics with care to improve member experiences in navigating the healthcare delivery system.

In Short

• Make approximately 20 check-in calls daily to confirm member readiness for appointments.
• Communicate with providers using Athena chat during appointment workflows.
• Coordinate with Practice Coordinators on appointment status and provider requests.
• Monitor and respond to day-of appointment issues like no-shows and cancellations.
• Handle insurance verification updates and add-on member appointments.
• Work collaboratively using tools like Athena and Salesforce.
• Customer service experience in the healthcare industry is required.
• Strong attention to detail and ability to manage a dynamic workflow.
• Experience with Athena or Salesforce is a plus.
• Comfortable working in a remote, fast-paced environment.

Requirements

• Customer service experience in healthcare.
• Comfortable using chat-based tools for communication.
• Strong attention to detail.
• Dynamic workflow management skills.
• Experience with Athena or Salesforce is a plus.

Benefits

• Annual salary.
• Medical, dental, and vision benefits within 30 days of hire.
• Fully remote role.
• Paid time off and holidays.
• A fun team and special culture.