Member Experience Specialist - Remote

Overview

The Member Experience Specialist is the face of Wild Alaskan Company, responsible for interacting with members and potential members, embodying company values, and ensuring high satisfaction through effective communication.

In Short

• Respond to inquiries from members via live chat, email, and phone.
• Maintain high satisfaction rates and quick response times.
• Assist with order issues, cooking, recipes, and account management.
• Communicate with empathy and prioritize member needs.
• Report on member behavior and contribute to content generation.
• Represent company values in all interactions.
• Participate in continuous improvement meetings and daily stand-ups.
• Complete other duties and special projects as assigned.

Requirements

• Impeccable writing skills for communication.
• Excellent relationship building and empathy skills.
• Passion for helping people and ensuring member satisfaction.
• Experience in high volume environments.
• Analytical and creative problem-solving abilities.
• High attention to detail.
• Team-first attitude with remote collaboration experience.

Benefits

• Health, vision, and dental insurance.
• 401k plan.
• Up to 10 company holidays.
• Safe/sick time and vacation leave.
• Parental leave.
• Monthly box of free fish.