Member Support Experience Agent - Fully Remote

Overview

The Member Support Experience Agent provides first-class customer service while responding to medical benefit inquiries from Nonstop Health members. This role is central to Nonstop’s service delivery and requires strong communication skills and medical benefits knowledge.

In Short

• Respond to member inquiries via phone and email.
• Provide detailed medical benefit information.
• Guide members through insurance forms.
• Resolve member issues with medical carriers and pharmacies.
• Maintain customer satisfaction.
• Adhere to HIPAA regulations.
• Commit to ongoing professional development.
• Work in a remote setting with a flexible schedule.
• Utilize Google Suite for daily tasks.
• Report on member trends and feedback.

Requirements

• Bilingual (Spanish) preferred.
• 3+ years in a customer-facing support role.
• Strong organizational and multitasking skills.
• Ability to learn CRM systems.
• Excellent writing and communication skills.
• Detail-oriented and self-motivated.
• Reliable high-speed internet connection.
• Proficient with Google Suite or equivalents.
• Familiarity with medical insurance.
• Critical thinking and problem-solving abilities.

Benefits

• Full-time, hourly position.
• Hourly rate of $28.85.
• Internet allowance provided.
• Fully remote position.
• 401(k) plan with employer matching.
• Full medical, dental, and vision benefits.
• Voluntary benefits for employees and dependents.
• No weekend work required.
• Professional development opportunities.
• Supportive team environment.