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Bilingual Collections Agent - Remote

Posted 4 weeks ago
Customer Service
Full Time
Worldwide
16.50USD/hour

Overview

As a Bilingual Collections Agent at Westgate Resorts, you will be responsible for managing account activities to ensure optimal portfolio performance while delivering exceptional customer service.

In Short

  • Remote position after 1 week of training.
  • Handle inbound/outbound calls to collect past due payments.
  • Provide stellar customer service.
  • Identify accounts needing research or skip tracing.
  • Resolve owner inquiries promptly.
  • Follow training and quality models for account services.
  • Earn up to $500-$700 in monthly incentives.
  • Paid training provided.
  • Shift differentials available for evening and weekend work.
  • Comprehensive benefits package.

Requirements

  • Customer Service Representative experience preferred.
  • Call Center experience preferred.
  • Bilingual Spanish required.
  • Dedicated workspace free from distractions.
  • Stable internet connection with specified speeds.

Benefits

  • Comprehensive health benefits including medical, dental, and vision.
  • Paid Time Off (PTO) for vacation, sick, and personal days.
  • 401K with generous company match.
  • Daily Pay benefit for accessing pay as needed.
  • Tuition Assistance and wellness programs.
  • Employee Assistance Program (EAP).
  • Life and disability insurance options.
  • Exclusive discounts for team members.
  • Advancement and development opportunities.
  • Community involvement programs.
Westgate Resorts logo

Westgate Resorts

Westgate Resorts is a leading provider of diverse vacation experiences across the United States, offering affordable access to some of the country's most desirable destinations, from the Atlantic Ocean's sandy beaches to the snow-covered mountains of Utah. As a prominent player in the timeshare and hospitality industry, Westgate operates resorts in various states including Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. The company is committed to meeting the vacation needs of families of all budgets and continues to expand its offerings to provide the best and most affordable vacation options available.

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