Collections Agent - Remote

Overview

The Collections Agent is responsible for conducting outbound collection calls, maintaining customer relationships, and managing accounts receivable processes to ensure timely payments.

In Short

• Conduct outbound collection calls professionally.
• Instruct customers on payment processing via the online portal.
• Provide tracking reports on outstanding accounts receivable.
• Document collection activities and customer communications.
• Resolve client billing problems and decrease delinquency.
• Respond to customer inquiries via phone and email.
• Process dunning notices and maintain collection standards.
• Coordinate with internal departments for dispute resolution.
• Participate in collections suspension processes.
• Ensure timely processing of customer payments.

Requirements

• Experience in collections or accounts receivable.
• Strong communication skills.
• Proficiency in Microsoft Excel and Sage Intacct.
• Ability to handle customer disputes effectively.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Familiarity with collection processes and standards.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused mindset.
• Ability to work under pressure and meet deadlines.

Benefits

• Competitive salary.
• Work from home flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Health and wellness benefits.
• Paid time off.
• Performance bonuses.
• Access to company resources and tools.
• Flexible working hours.
• Employee recognition programs.